Wen Etiquette

Our Wen environment is one of tranquility and relaxation. Please respect all Wen guests' right to privacy and serenity. Please maintain conversations at a considerate volume in all treatment areas. Our lounge areas are the perfect place for conversations.

Cell Phones
For the respect of all Wen guests' tranquility, cell phones are not permitted in the treatment areas. Please turn all cell phones and pagers off and place them in the lockers.

We provide all the necessities for your Wen visit. Our robes, towels, slippers, and toiletries are available for your convenience. We ask that you help keep the facilities clean by placing used robes and towels in the provided hampers.

Wen Policy

Wen Arrival
We recommend that you arrive at least 15 minutes prior to your first scheduled appointment. This allows you ample time to fill out a client profile to prepare for your treatment and visit the Wen's private steam room before beginning services.

Cancellation Policy
Treatments you select are reserved especially for you. We require a minimum of 24 hours advance notice for cancellation of services. If you are within this booking time, you are already confirmed for your treatment and the cancellation policy will be in effect. Without this notification you will be billed for each service. A credit card account number is required at the time of booking. This policy also applies to gift card holders.

Late Arrival
All Wen appointments have been designed to allow the appropriate time for the full enjoyment of the service. Your late arrival may limit our ability to offer the fullest experience possible. Please understand that late arrivals will not receive an extension of scheduled treatments. An unrushed treatment will be rendered only for the remainder of the scheduled session. You will be responsible for the full service.

Health Conditions
Please advise us of any health conditions, allergies, or injuries which could affect your service when making your Wen reservation.

Massage and Body Treatments
Please specify therapist gender preference at the time of booking. Speak with the therapist directly about style and depth of pressure. You must be 18 or over to receive massage treatments.

We have specially designed treatments for expectant mothers. Please allow the Wen Concierge to guide you in selecting the treatments that are appropriate for you during this special time.

In keeping with our commitment to cleanliness, safety and hygiene, our equipment is sterilized and sanitized after every service and treatment.

Loss or Damage
We regret that we cannot be responsible for any loss or damage of personal articles. Please keep all valuables securely locked in your locker during your visit. For the protection of your clothing, we also ask that you wear the robe that is provided.

We accept cash only, and we do not accept personal checks and credit card.