Wen Etiquette
Our Wen environment
is one of tranquility
and relaxation.
Please respect all
Wen guests' right
to privacy and serenity.
Please maintain
conversations at
a considerate volume
in all treatment
areas. Our lounge
areas are the perfect
place for conversations.
For the respect
of all Wen guests'
tranquility, cell
phones are not permitted
in the treatment
areas. Please turn
all cell phones
and pagers off and
place them in the
lockers.
We provide all the
necessities for
your Wen visit.
Our robes, towels,
slippers, and toiletries
are available for
your convenience.
We ask that you
help keep the facilities
clean by placing
used robes and towels
in the provided
hampers.
Wen Policy
We recommend that
you arrive at least
15 minutes prior
to your first scheduled
appointment. This
allows you ample
time to fill out
a client profile
to prepare for your
treatment and visit
the Wen's private
steam room before
beginning services.
Treatments you select
are reserved especially
for you. We require
a minimum of 24
hours advance notice
for cancellation
of services. If
you are within this
booking time, you
are already confirmed
for your treatment
and the cancellation
policy will be in
effect. Without
this notification
you will be billed
for each service.
A credit card account
number is required
at the time of booking.
This policy also
applies to gift
card holders.
All Wen appointments
have been designed
to allow the appropriate
time for the full
enjoyment of the
service. Your late
arrival may limit
our ability to offer
the fullest experience
possible. Please
understand that
late arrivals will
not receive an extension
of scheduled treatments.
An unrushed treatment
will be rendered
only for the remainder
of the scheduled
session. You will
be responsible for
the full service.
Please advise us
of any health conditions,
allergies, or injuries
which could affect
your service when
making your Wen
reservation.
Please specify therapist
gender preference
at the time of booking.
Speak with the therapist
directly about style
and depth of pressure.
You must be 18 or
over to receive
massage treatments.
We have specially
designed treatments
for expectant mothers.
Please allow the
Wen Concierge to
guide you in selecting
the treatments that
are appropriate
for you during this
special time.
In keeping with
our commitment to
cleanliness, safety
and hygiene, our
equipment is sterilized
and sanitized after
every service and
treatment.
We regret that we
cannot be responsible
for any loss or
damage of personal
articles. Please
keep all valuables
securely locked
in your locker during
your visit. For
the protection of
your clothing, we
also ask that you
wear the robe that
is provided.
We accept cash only,
and we do not accept
personal checks
and credit card.